Frequently asked questions

Address change
There are three ways to change the address on your account:

1. Access your account to change it online.
2. Call 800-225-5478 to speak with an Investor Services Representative.
3. Submit your request in writing to the address listed below.

For all accounts excluding SIMPLE IRAs:

Natixis Funds
P.O. Box 219579
Kansas City, MO 64121-9579

For SIMPLE IRA accounts:

Natixis Funds
P.O. Box 8705
Boston, MA 02266-8705

When updating your address of record without a Medallion Signature Guarantee, there will be a 30-day hold on your account for all redemptions by check for security purposes.

Changing your name on your account 
Complete the Name Change Request Form. If you do not attach a certified copy of the legal name change document, you will be required to obtain either a Medallion Signature Guarantee or Signature Validation Program Stamp on this form.

These requirements are for Individual, Joint and IRA accounts. If you do not have one of these accounts and want to change your name, please contact us directly for further information.

Power of Attorney 
To be listed on the account registration as Power of Attorney, complete a Natixis Funds Durable Power of Attorney. All sections must be completed and notarized as indicated on the form.

An outside Power of Attorney document may be used; however, it can only be used for a one-time transaction. The Power of Attorney document must be an original, or a copy certified within 60 days of the request. The request must be submitted in a letter of instruction signed by the Attorney-in-Fact, whose signature must have a Medallion Signature Guarantee. A new Power of Attorney document and letter of instruction must be submitted with each request.

Please note that an outside Power of Attorney document will not allow someone to act on an account over the phone. To act over the phone, the Attorney-in-Fact must be listed on the account registration.

For more information on unclaimed property and keeping your account active, click here.

Complete the Change of Registration Form

Changing the registration due to death

Please call 800-225-5478 to speak to an Investor Services Representative for information on how to reregister the account. Investor Services Representatives are available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

To add or change a beneficiary on an account, please complete and send an IRA Beneficiary Designation Form for an IRA account or a Transfer on Death Agreement for an Individual account.

Online

First, access your account by logging in. Then, click on the Buy, Sell or Exchange button next to the account in which you want to process a transaction. Follow the instructions listed on the subsequent screens. Please note that you must have banking instructions on file on your account to purchase shares online.

By phone

Call 800-225-5478 to speak to an Investor Services Representative for help with buying, selling or exchanging shares on your account. Investor Services Representatives are available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

By mail

Purchasing shares

Complete the add-on slip attached at the end of your quarterly statement and mail it, along with your check, to us. For retirement accounts, indicate on the slip which type of contribution you're making and the contribution year. A letter can also be mailed, along with your check, outlining which fund and account the monies should be deposited into. Again, for retirement accounts please indicate which type of contribution you are making and for which contribution year.

Selling shares

Complete the Natixis Redemption Request Form. You will need to get a Medallion Signature Guarantee stamp on the form to have a check made payable to someone other than the registered owner(s), or sent to an address other than the address listed on your account.

Please note, SEP Employer Contributions will only be reported for calendar year in which they are received and cannot be reported as prior year.

Exchanging shares

Send a letter of instruction and include your name, the name of the Fund and the account number from which you wish to redeem shares, and the name of the Fund and the account number into which you wish to buy shares. Specify the number of shares or dollar amount you wish to exchange and provide signatures of all account owners exactly as their names appear on the account registration.

Online

Access your account by logging in. Then, click on Add or Update Investment Builder or Systematic Withdrawal from the dropdown menu next to the appropriate account. Follow the directions listed on the page to set up or change your Investment Builder or Systematic Withdrawal. Your request will be verified for you. If all information is correct, please click "Continue" to process your order.

By mail

Please complete the appropriate section of the Natixis Funds Service Options Form when you want to add, change or update your Investment Builder or Systematic Withdrawal on your account(s). Please mail the form to the address listed on the top of the form in order for it to be processed.

By phone

If your banking information is up-to-date, call 800-225-5478 to speak to an Investor Services Representative for help changing your automatic investment plan or withdrawal plan.

Complete the Natixis Redemption Request Form. You will need to get a Medallion Signature Guarantee stamp on the form to have a check made payable to someone other than the registered owner(s), or sent to an address other than the address listed on your account.

Log in to access your account and click on Tax Forms from the dropdown menu next to the account for which you want to view Tax Information. Choose the tax form you would like to view or reorder. If the option to View Tax Information does not appear in the dropdown menu, no tax forms were generated that year on that particular account.

Call 800-225-5478 to speak to an Investor Services Representative for questions about your accounts, information on our products or to request literature. They are available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. ET.

Log in to access your account. Then, enter your Social Security Number or Tax Identification Number, and click on options to create, change or reset your PIN. You will need to enter one of your account numbers in order to establish a PIN.

A Signature Validation Program Stamp may be executed by any "eligible" issuer participating in the Securities Transfer Agents Medallion Program 2000 (STAMP2000). Eligible issuers include Commercial Banks, Trust Companies, Savings Associations and Credit Unions as defined by the Federal Deposit Insurance Act. Also included are member firms of a domestic stock exchange. You should verify with the institution that they are an acceptable (eligible) guarantor prior to signing. A Notary Public is not acceptable.

Set-up steps for a SEP

There are three steps to establishing a SEP.

1. Execute a written agreement to provide benefits to all eligible employees.
2. Give employees certain information about the agreement.
3. Set up an IRA account for each employee.

Written agreement

The written agreement must include the name of the employer, the requirements for employee participation, the signature of a responsible official and a definite allocation formula.

The IRS has a model SEP plan document, Form 5305-SEP, available at irs.gov, Simplified Employee Pension — Individual Retirement Accounts Contribution Agreement. Do not file this form with the IRS.

You may not use Form 5305-SEP if you:

• Maintain any other qualified plan (except another SEP — a plan is "maintained" even if no contributions were made during the year),
• Use the services of leased employees,
• Want a plan year other than the calendar year, or
• Want an allocation formula that takes into account Social Security contributions you made for your employees.

If you can't use the Form 5305-SEP, you may use a prototype document. An insurance company, bank or other qualified institution usually provides these. You may also have a SEP individually designed for your business.

Provide information to participants

You must furnish your eligible employees:

• Notice that you have adopted the SEP
• Requirements for receiving an allocation
• The basis on which the employer contribution will be allocated

If you use Form 5305-SEP, you must give your employees a copy of the form and its instructions. The model SEP is not considered adopted until each employee is provided with the following information:

1. A statement that IRAs other than the one the employer contributes to may provide different rates of return and contain different terms. 
2. A statement that the administrator of the SEP will provide a copy of any amendments within 30 days of the effective date along with a written explanation of its effects. 
3. The administrator will give written notification to the participant of any employer contributions made to a participant's IRA by January 31 of the following year.

If you use a prototype or individually designed plan, you must give all eligible employees similar information.

Set up a SEP-IRA for each employee

A SEP-IRA must be set up by or for each eligible employee. They may be set up with banks, insurance companies or other qualified financial institutions. All SEP contributions must go to traditional IRAs. Employees are responsible for making investment decisions about their SEP-IRA accounts.

You and your employees will receive a statement from the financial institutions investing your SEP contributions both at the time you make the first SEP contributions and at least once a year after that. Each institution must provide a plain-language explanation of any fees and commissions it imposes on SEP assets withdrawn before the expiration of a specified period of time.

Timing of setting up a SEP plan

You can set up a SEP for a year as late as the due date (including extensions) of your business income tax return for the year you want to establish the plan.